I. Essentials of Business English and Communication
- Business English and Business Communication
- The Communication Media
- Types of Communication
- Barriers to Communication
- Non Verbal Communication
II. Cultural Components of Communication
- Defining Culture
- Cultural Variables and Intercultural Communication
- Gender Sensitivity
III. Routine Business Correspondence
- Principles of Effective Communication
- Memos, Office Orders
- Circulars, Notices
- Notification, Agenda, Minutes
- Planning Business Messages
- The Lay-Out
- Sales Correspondence
- Financial Correspondence
- Job Application Letters and Resume’s
IV. E-Correspondence
- The Internet
- E-mail
- E-Commerce
- Telecom Technology
- Other Communication Technologies
V. Oral Business Communication
- Telephone Skills
- Interviews
- Meetings
- Group Discussions
- Negotiating and Bargaining
- Presentation Skills
VI. Writing Short Proposals and Reports
- Short Proposals and Reports
- Outlines and Organisation of Long Reports.
Appendix: Eight Must-read Books for You.
ISBN13:
978-81-8054-665-6
Weight:
0.00
Edition:
1st Edition
Language:
English
Title Code:
1152